Privacy Policy

Laco JSC ("Laco," "we" or "us") values your privacy. In this Privacy Policy ("Policy"), we describe how we collect, use, and disclose information that we obtain about users of our website laco.app (the "Site") and our mobile application (the "App"), and the services available through our Site and App (collectively, "Services" refers to the App, Site and all available services).

By using our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Services, and any dispute over privacy, is subject to this Policy, as well as our Terms of Service, which are incorporated by reference into this Policy.

What Information Do We Collect About You and Why?

We collect information about you when you use our Services.

Information We Collect When You Register. You can browse portions of our Site without registering. However, to use the Services, you must register with us by providing your phone number or email address. You may also register or log in using a third-party account such as Facebook, Google, or Apple. Certain content and services are only available through the App, which you may download from the Apple App Store or Google Play Store.

Information that We Collect from Third-Party Login Providers. If you choose to register or log in through a third-party service (such as Facebook or Google), we may receive basic profile information from that service, including your name, email address, and profile picture. We only access information that you authorize and that the third-party service makes available to us in accordance with its own privacy policies. We store this information with other information that we collect about you.

Your Activities. We collect information about your activities within the Services, such as your ride requests, delivery history, and driver ratings.

Your Location. Our App accesses (with your permission) your geolocation information to facilitate pickups and deliveries.

Your Contacts. Our App also accesses (with your permission) your mobile contacts list to allow you to easily share ride details or invite others.

Information We Collect Automatically. We may automatically collect the following information about your use of our Site and App through cookies and other technologies: log files; domain name; browser type and operating system; page views and related activities; IP address and location information; the length of time you use our Services; access date and time; browser type; device ID and other mobile or app identifiers; and referring URL. We may combine this information with other information that we have collected about you. Please see the "Cookies and Other Tracking Mechanisms" section below for more information.

How We Use Your Information

We use your information, including your personal information, for the following purposes:

• To provide our Services, to communicate with you, and for other customer service purposes.
• To facilitate your ride and delivery requests, including connecting you with drivers.
• To make recommendations to you, to tailor the information that we send or display to you, to offer location customization, and to otherwise personalize content, advertising and experiences.
• For marketing and promotional purposes. For example, we may use your information, such as your email address, to send you information about products or services we think may interest you.
• To send you targeted advertising, both online and in our App.
• To better understand how users access and use our Services, to improve our Services, respond to user desires and preferences, and for other research and analytical purposes.

How We Share Your Information

We may share your information, including personal information, as follows:

• Drivers and Service Providers. Your name and pickup/drop-off locations will be shared with the drivers who fulfill your requests. After a trip, your rating and feedback may also be shared with the driver.
• Affiliates. We may disclose the information we collect from you to our affiliates or subsidiaries; their use and disclosure of your personally identifiable information will be subject to this Policy.
• Service Providers. We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform functions on our behalf.
• Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
• In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, subpoena, or other legal process.
• To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in litigation in which Laco is involved.
• Aggregate Information. We may share aggregate or de-identified information about users with third parties for marketing, advertising, research or similar purposes.

Cookies, Tracking and Ad Networks

We and our third party service providers use cookies and other tracking mechanisms to track information about your use of our Site or Services. We may combine this information with other personal information we collect from you.

Cookies. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future.

Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Site and App to, among other things, help us manage content, and compile statistics about usage. We and our third party service providers also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.

Third Party Analytics. We use automated devices and applications, such as Google Analytics to evaluate usage of our Site and App. We also may use other analytic means to evaluate our Services. We use these tools to help us improve our Services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services; we do not share your personal information with these third parties.

Targeted Advertising and Ad Networks. We may send users targeted ads, based on their location and activities within the Services (on the Site and in the App). We may also participate in third party ad networks and allow third parties to use cookies, pixel tags and other tracking technologies on the Site and App to collect usage information and display targeted ads.

Do-Not-Track. Our Site does not honor browser do-not-track requests. However, you can find information on how to opt out of many online ad networks at the following sites: Network Advertising Initiative, and Digital Advertising Alliance. Please note that opting out does not prevent ads from being displayed to you. Also, if you delete cookies after opting out, your opt out may no longer be effective.

User Generated Content

We invite you to provide feedback, including driver ratings and comments. This information is used to improve our service quality and may be shared with drivers or business partners in a way that helps them improve their service.

Third-Party Links

Our Site and Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites.

Security of My Personal Information

We have implemented measures to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security.

Access To My Personal Information

You may modify some of the information that you have submitted by logging into your account and updating your profile information. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Site or Application for a period of time, and we will retain a copy of this information in our systems.

What Choices Do I Have?

We give you the following choices about your information and content:

Emails. We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the e-mail. It may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving promotional emails, we may still send you e-mails about your account or any Services you have requested or received from us.

Children Under 13

Our Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.

Contact Us

If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact us at [email protected].

Changes to this Policy

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site, at laco.app/privacy. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site, or by sending you a notice in the App or to your email address of record with us.